LanSchool Air - IP Access Filtering
Incident Report for LanSchool Air
Resolved
A fix has been applied and the incident is now resolved. If you continue to experience any issues, please contact our Support Team
Posted Oct 26, 2021 - 13:16 EDT
Update
A fix is being applied to address connectivity issues for customers using IP Access Filtering in LanSchool Air. Some users may experience a brief disruption in service today between 1:00 PM EDT and 1:05 PM EDT.
Posted Oct 26, 2021 - 13:03 EDT
Identified
We are aware of an issue with IP Access Filtering causing student devices to fail to connect even when on a permitted network. Devices outside of a permitted network will continue to remain blocked.

Customers without IP Access Filtering enabled will continue to operate normally.

Our engineers have a fix prepared and are working to get it deployed quickly. Thank you for your patience and we apologize for the inconvenience this has caused.
Posted Oct 26, 2021 - 09:46 EDT
This incident affected: Americas Region (Socket Server Availability).