Degraded Site Performance

Incident Report for Coins.ph

Resolved

This incident has been resolved.

Posted Jan 31, 2023 - 21:07 GMT+08:00

Update

We are continuing to investigate this issue.

Posted Jan 31, 2023 - 19:33 GMT+08:00

Update

We are continuing to investigate this issue.

Posted Jan 31, 2023 - 19:31 GMT+08:00

Investigating

We are currently investigating the issue.

Posted Jan 31, 2023 - 15:00 GMT+08:00

This incident affected: Bitcoin Network Transfers (Deposits, Withdrawals), Ethereum Network Transfers (ERC-20) (Deposits, Withdrawals), Bitcoin Cash Network Transfers (Deposits, Withdrawals), Ripple Network Transfers (XRP) (Deposits, Withdrawals), Payment Gateway (Payment Gateway), Cash In (InstaPay Cash In, PESONet Cash In, Cebuana Lhuillier Cash In via DragonPay, Palawan Express Cash In via DragonPay), Cash Out (InstaPay Cash Out, PESONet Cash Out, BDO via InstaPay, BPI via InstaPay, GCash via InstaPay, Union Bank of the Philippines via Instapay), Ronin Network Transfers (Deposits, Withdrawals), and Buy Load.