Dear customers!
First, we regret the inconvenience caused by the failure.
As previously reported, a failure was identified related to the button settings on the Whatsapp channel.
Impact:
All Smarts Contacts using buttons, experienced failure to render in the channel
Fault identified:
Immediately after identifying the failure scenario, we activated our partner Facebook, who reported that there was a flaw in the API responsible for the configuration of the buttons that was impacting all users of the channel.
Analysis details:
We started to escalate the Facebook team to solve the problem urgently and after the partner's action, the problem was definitively corrected in the API.
Link with more information about the Facebook event reporting the instability in the delivery of messages in the media: https://status.fb.com/whatsapp-business-api
Start date / time: 12/05/2021 9:30 PM
End Date / Time: 13/05/2021 1:00 PM