Full Service Outage on Flatfile Portal 2.0 and Concierge

Incident Report for Flatfile

Resolved

This incident has been resolved.

Posted Apr 20, 2021 - 09:45 PDT

Update

Update: the issue has been resolved, all services are restored.

Posted Apr 20, 2021 - 09:44 PDT

Update

Update: We have resolved an underlying issue with our primary database and are now attempting to bring up all Flatfile services. Expected resolution is <10min.

Posted Apr 20, 2021 - 09:32 PDT

Update

We are continuing to investigate this issue.

Posted Apr 20, 2021 - 08:21 PDT

Investigating

The engineering team is currently investigating an issue preventing all imports using Flatfile Portal. We are actively monitoring the situation, and have identified the root cause. A solution is forthcoming, and we will provide updates as they are available.

Posted Apr 20, 2021 - 08:19 PDT

This incident affected: Portal V2/V3 (Portal 3.0 API, Portal 2.0/3.0 Management Portal, Portal 2.0, Portal 3.0 End User-Facing Component).