SketchUp Entitlements is experience a partial outage affecting some customers

Incident Report for SketchUp

Resolved

This issue with product access has been identified as a login problem. The resolution is to log out of the product and log back in to make sure there is a valid, active session.

Posted Oct 07, 2021 - 10:39 MDT

Monitoring

We are currently monitoring the SketchUp Entitlements issue but it appears that logging out and logging back in resolves the issue.

Posted Oct 07, 2021 - 08:56 MDT

Investigating

We are currently investigating this issue.

Posted Oct 07, 2021 - 07:48 MDT

This incident affected: SketchUp Entitlements.