Flexera System Status Dashboard Status - Flexera Services - Australian Customers are currently unable to access Flexera services hosted in AWS

Flexera Services - Australian Customers are currently unable to access Flexera services hosted in AWS

Incident Report for Flexera System Status Dashboard

Postmortem

Description: Australian Customers were unable to access Flexera services hosted in AWS

Timeframe: March 7th 9:06 AM PST (March 8th 4:06 AM AEDT) to March 7th 10:59 AM (March 8th 5:59 AM AEDT)

Incident Summary

On March 7th between 8:19 AM and 10:59 AM PST, Australian Customers were unable to access Flexera services hosted in AWS. Investigations found that AWS had experienced an internet connectivity issue with an external provider in Australia. This impacted internet traffic both to and from the AP-SOUTHEAST-2 Region to internet destinations outside Australia.

The issue was resolved, and connectivity restored at 10:59 AM. Flexera was able to confirm services were restored at 12:01 PST on March 7th.

Root Cause

· AWS experienced an internet connectivity issue with an external provider in Australia. This impacted internet traffic both to and from the AP-SOUTHEAST-2 Region to internet destinations outside Australia.

**
Corrective Action**

· N/A

Posted Mar 09, 2021 - 17:44 PST

Resolved

AWS have confirmed this Incident is now Resolved:

11:51 AM PST Between 8:19 AM and 10:59 AM PST we experienced internet connectivity issue with an external provider outside of our network. This impacted internet traffic both to and from the AP-SOUTHEAST-2 Region to internet destinations outside Australia. Connectivity from locations within Australia to the AP-SOUTHEAST-2 Region or to instances and services within the Region was not impacted. The issue has been resolved and connectivity has been restored.

Posted Mar 07, 2021 - 12:01 PST

Update

Latest Update from AWS:

10:24 AM PST We are continuing to experience connectivity issues with an internet provider external to our network. This affects internet traffic both to and from the AP-SOUTHEAST-2 Region to international internet destinations outside Australia. Connectivity within the AP-SOUTHEAST-2 Region or to internet destinations within Australia are not impacted at this time. We are continuing to work towards shifting traffic from the external provider to recover from the event.

Posted Mar 07, 2021 - 11:00 PST

Monitoring

Access to AWS Services from Australia appears to have been restored - we will continue to monitor this issue.

Posted Mar 07, 2021 - 10:49 PST

Identified

AWS are currently experiencing a network outage impacting Australian customers - as a result, Australian Customers are currently unable to access Flexera services hosted in AWS.

Please see the AWS outage information provided below:

9:06 AM PST We are investigating an issue with an external provider outside of our network, which may be impacting Internet connectivity between some customer networks and the AP-SOUTHEAST-2 Region. Connectivity to instances and services within the Region is not impacted by the event.

9:39 AM PST We are continuing to experience connectivity issues with an internet provider external to our network. This affects international connectivity from AP-SOUTHEAST-2 Region to internet destinations outside Australia. Connectivity within the AP-SOUTHEAST-2 or to internet destinations within Australia are not impacted at this time. We are continuing to work towards shifting traffic from the external provider to recover from the event.

Posted Mar 07, 2021 - 10:37 PST

This incident affected: Legacy Cloud Management (Automation, Cloud Management Dashboard - Shard 3, Cloud Management Dashboard - Shard 4, Self-Service - Shard 3, Self-Service - Shard 4), Flexera One - IT Visibility - North America (IT Visibility US), Flexera One - IT Asset Management - North America (IT Asset Management - US Login Page, IT Asset Management - US SaaS Manager), Flexera One - IT Asset Management - Europe (IT Asset Management - EU Login Page, IT Asset Management - EU SaaS Manager), Flexera One - Cloud Management - North America (Cloud Cost Optimization - US, Cloudscape), and Software Vulnerability Research.