SEV4 ProPay Processing Timeouts
Incident Report for ProPay
Resolved
Issues on one of our nodes lead to a degradation of performance on that node. The node was removed from the pool and normal processing resumed. We are still investigate the cause of the performance issues and will release further details as we identify them. Processing has returned to normal.
Posted Jan 19, 2021 - 15:39 MST
Monitoring
A fix has been implemented and we are monitoring the situation
Posted Jan 19, 2021 - 14:58 MST
Identified
The issue has been identified and a fix is being implemented
Posted Jan 19, 2021 - 14:51 MST
Investigating
We are aware of an issue that may impact your ability to process transactions. The extent of the issue is not yet known, but our teams are assessing the severity of the issue we will provide an update shortly.
Posted Jan 19, 2021 - 14:41 MST
This incident affected: Production Processing Solutions (Credit Card and ACH Processing).