Analytics section on Production Customer Engagement Console is not functional

Incident Report for Reflektion, Inc

Resolved

This incident has been resolved.

Posted Jun 30, 2021 - 13:52 PDT

Monitoring

Snowflake has issued a fix to their issue, and are currently monitoring for further recurrence of the problem

Posted Jun 30, 2021 - 13:34 PDT

Identified

The root cause has been linked to an outage with a 3rd Party Tool, Snowflake, that is being used to fetch analytics data. The latest on that is tracked on their statuspage: https://status.snowflake.com/

Posted Jun 30, 2021 - 12:12 PDT

This incident affected: Production Analytics.