LaunchPad Login Issue

Incident Report for ClassLink

Resolved

This incident has been resolved.

Posted Sep 28, 2022 - 09:21 EDT

Monitoring

We noticed an elevated number of errors on a few authentication servers. Those servers were replaced and the errors have subsided.

Posted Sep 28, 2022 - 08:41 EDT

Investigating

We're investigating reports of login issues from a subset of school organizations with Active Directory integration into LaunchPad. Users might receive a Bad Gateway or Whoops error message when attempting to log in using their Active Directory credentials. We are investigating and will post updates as soon as possible.

Posted Sep 28, 2022 - 08:26 EDT

This incident affected: Sign in to ClassLink (Active Directory Integration).