We are closing this out! If you face any further issues, please reach out to us at support@recruiterbox.com.
Posted Jan 25, 2021 - 13:39 PST
Update
We are continuing to monitor for any further issues.
Posted Jan 25, 2021 - 11:40 PST
Monitoring
AWS has completed the fix on their end. This should resolve the error messages seen while loading pages and searching.
Upon refreshing your browser page, you should see this improvement.
The search may still be a bit slow, as the indexing catches up. The auto-suggested search results (that display while you type) will be slow as well until the indexing is complete.
We have increased the search capacity and are seeing some improvements. We are continuing to work with AWS for a complete fix, as errors are still occurring.
Posted Jan 25, 2021 - 10:55 PST
Update
Our team is continuing to work through this fix.
Posted Jan 25, 2021 - 10:06 PST
Update
We are continuing to work with our search provider, AWS, on a fix for this issue.
Posted Jan 25, 2021 - 08:08 PST
Update
We are in contact with our search provider, AWS, and are awaiting their reboot of our search server. We are also updating items on our end, to mitigate the impact while we await their fix.
Posted Jan 25, 2021 - 07:16 PST
Identified
Our team has noticed increased issues with the functionality of searching in the system. We are also noticing system error messages. We are investigating and working on a fix with our search provider, AWS.
Posted Jan 25, 2021 - 05:05 PST
This incident affected: Trakstar Hire (Application).