Partial Service Disruption For Card Payments

Incident Report for MoonPay

Resolved

The issue has been resolved, all card operations are be back online.

Posted Feb 27, 2023 - 19:16 UTC

Monitoring

A fix has been implemented and we're monitoring the results.

Posted Feb 27, 2023 - 19:11 UTC

Identified

We are working on mitigation of the issue with the highest priority.

Posted Feb 27, 2023 - 18:46 UTC

Investigating

[Investigating] We’re currently experiencing degraded performance issues with card operations.
Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Posted Feb 27, 2023 - 18:12 UTC

This incident affected: API, Dashboard and Payment Methods (Buy) (Credit & Debit Cards).