Email delivery failures

Incident Report for Claravine

Resolved

The issue has been resolved. Please contact your Claravine CSM if you have further questions.

Posted Jun 09, 2022 - 16:52 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 09, 2022 - 16:22 UTC

Monitoring

Emails are beginning to be sent successfully. We are continuing to watch the issue to see if Mailgun's solution is complete or intermittent.

Posted Jun 09, 2022 - 15:22 UTC

Identified

The issue has been identified, and we are continuing to work with Mailgun.

Posted Jun 09, 2022 - 14:56 UTC

Investigating

We are aware of an issue affecting the delivery of emails due to a partial outage of the email partner we work with. We are monitoring the situation and working with Mailgun to resolve the issue as quickly as possible. For updates, please visit our partner's status page: https://status.mailgun.com/

Posted Jun 09, 2022 - 12:25 UTC

This incident affected: Core Platform.