Deutsche Post will perform a scheduled maintenance. During the maintenance the following services will be unavailable: "Order Management Brief" (AM) system. Posted on
May 21, 2025 - 10:43 CEST
Ceska Posta will perform a scheduled maintenance. During the maintenance the following services will be unavailable: - websites Czech Post and Balíkovna will be unavailable -bulk shipments cannot be submitted -shipment tracking will not be possible -parcels cannot be picked up from lockers Posted on
May 22, 2025 - 08:07 CEST
Completed -
The scheduled maintenance has been completed.
May 22, 06:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 05:00 CEST
Scheduled -
Deutsche Post will perform a scheduled maintenance. During the maintenance the following services will be unavailable: Return API
May 15, 09:14 CEST
Resolved -
The carrier confirmed the implementation of a resolutive fix, labels are now being generated correctly.
May 15, 10:32 CEST
Identified -
The creation of BRT labels could lead to the following error:
Da rielaborare: ERROR [shipments][Create]: Invocation of program failed. MCH3402: Si è tentato di fare riferimento ad un oggetto, o ad una parte di un oggetto, che non esiste più.
We reached out to the carrier to further investigate, we will let you know as soon as we receive further information.
May 14, 12:36 CEST
Resolved -
This incident has been resolved.
May 15, 10:23 CEST
Monitoring -
The carrier confirmed the implementation of a fix - We will keep the situation monitored.
May 14, 10:33 CEST
Identified -
Tracking requests for Poste Delivery Business orders are not getting through, the tracking status displayed and seen in the tracking link is "Unknown" - We have reached out to the carrier to investigate further, we will inform you as soon as we receive further feedback. Shipment generation remains unaffected.
May 13, 14:34 CEST
Resolved -
The issue has been resolved.
May 15, 10:20 CEST
Monitoring -
Our technicians deployed a resolutive fix - We will keep the situation monitored.
May 15, 09:01 CEST
Identified -
Label generation could be blocked due to error "Error encountered" - Our technicians are working on a fix, we will provide further information as soon as possible. We thank you for your patience and apologise for the inconvenience this may cause!
May 15, 08:49 CEST
Resolved -
The carrier is now operational again. In case you still have some orders in error, reelaborate them to obtain the shipping labels.
May 13, 13:57 CEST
Identified -
The creation of BRT labels could lead to the following error:
Da rielaborare: ERROR [shipments][Create]: Invocation of program failed. MCH3402: Si è tentato di fare riferimento ad un oggetto, o ad una parte di un oggetto, che non esiste più.
We contacted the carrier to receive information regarding this anomaly.
May 13, 08:32 CEST
Completed -
The scheduled maintenance has been completed.
May 11, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 CEST
Scheduled -
Deutsche Post will perform a scheduled maintenance. During the maintenance the following services will be unavailable: Customer Portal, Shipping API, Tracking API
May 5, 08:11 CEST
Resolved -
The carrier confirms the issue has been resolved on their end, so it is fully useable again.
May 9, 12:28 CEST
Identified -
The carrier informed us of an issue on their end that might affect label creation - We will let you know as soon as they confirm a resolution.
May 9, 12:03 CEST
Resolved -
The carrier confirms the resolution of the issue, now label generation is back to regular performance.
May 8, 15:14 CEST
Identified -
GLS informed us that they are experiencing occasional issues on their end that affect label generation - They are currently working on a fix, we will inform you as soon as the issue is resolved.
May 8, 09:48 CEST
Resolved -
This incident has been resolved.
May 8, 13:15 CEST
Identified -
Please be informed that we have been informed by the carrier about an outage affecting the Royal Mail Tracking for customers via the webhook.
This has been raised by the carrier as a major incident, and will be investigated with the highest priority.
We will keep you updated as soon as we have more information on the root cause and the resolution.
May 8, 11:05 CEST