Schoology Degraded Performance
Incident Report for PowerSchool Products
Resolved
Thank you for your patience as our team resolved this incident. Schoology Learning is operating normally.

Large processing jobs may still experience a delay, however they do not need to be restarted and will continue to catch up.

Notifications, Requests Counts, Upcoming, and Reminders are now enabled.

If you continue to experience any difficulty, please reach out to the Schoology Help Desk for further assistance.
Posted Apr 21, 2021 - 13:36 PDT
Monitoring
We've restored site stability and are continuing to monitor.

Large processing jobs, such as Messaging, Document Conversion, Imports, Exports, and Bulk Copying are now operating with delay. Jobs do not need to be restarted and will continue to catch up as the day progresses.

To maintain stability, Notifications, Requests Counts, Upcoming, and Reminders are still disabled.

Thank you for your patience.
Posted Apr 21, 2021 - 11:51 PDT
Investigating
Schoology Learning is experiencing a service disruption. We are investigating and will provide further updates as soon as possible.
Posted Apr 21, 2021 - 10:33 PDT
Identified
To maintain site stability, we have temporarily adjusted the following features:
· Large processing jobs are disabled, such as Messaging, Document Conversion, Imports, Exports, and Bulk Copying.
· Unread notification and requests counts are disabled. You can still see request counts from the right panel on the homepage.
· Upcoming/Reminders are disabled.

We apologize for the inconvenience and will restore full functionality as soon as possible.
Posted Apr 21, 2021 - 07:52 PDT
This incident affected: Schoology (Schoology).