Mailchannels has resolved the issue on their end and has processed the backlogs in their system.
Posted Jul 14, 2021 - 02:23 UTC
Monitoring
Mailchannels has processed the backlogs in their system.
Due to the delays introduced by this problem, some messages may have timed out of the queue. Non-delivery receipts are sent to the sender for all messages that time out this way.
Posted Jul 14, 2021 - 00:24 UTC
Update
MailChannels has stated that they are continuing to process the email backlog, but it may be several hours until all queued emails are delivered.
We will continue to provide updates as they become available.
Posted Jul 13, 2021 - 22:04 UTC
Update
MailChannels is working on clearing out the backlog of emails from the queues.
We will continue to provide updates as they become available.
Posted Jul 13, 2021 - 20:51 UTC
Update
MailChannels have scaled their infrastructure to handle the sending of any pending emails, and are continuing to investigate and resolve the root cause of the issue.
We will continue to provide updates as they become available.
Posted Jul 13, 2021 - 20:02 UTC
Update
We are continuing to work towards restoring full service as quickly as possible. Thank you once again for your continued patience, we will provide further updates as they become available.
Posted Jul 13, 2021 - 19:39 UTC
Update
We are continuing to work towards restoring full service as quickly as possible. Thank you for your continued patience.
Posted Jul 13, 2021 - 19:07 UTC
Identified
We have identified that our transactional email service - MainChannels - is currently experiencing increased latency of outbound emails.
Thank you for your continued patience, we will post further updates as they become available!
Posted Jul 13, 2021 - 18:26 UTC
Investigating
Our engineering team is investigating reports of email deliverability issues with our third-party transactional email service. We are working to restore full service as quickly as possible.