Incident Summary: Building configurator would not load from Salesforce.
Root Cause Analysis: This issue was caused by the upgrade to Epicor on Friday, 4-5-25.
Resolution: The vendor applied a fix.
Lessons Learned: N/A, as it was a vendor issue.
Posted 28 days ago. Apr 09, 2025 - 12:33 MDT
Resolved
KBMax has confirmed the issue is resolved. Please reach out to IT Support if you have further issues.
Posted 30 days ago. Apr 07, 2025 - 11:38 MDT
Monitoring
We’re seeing success with the configurator loading successfully, please try accessing it again and let IT Support know if the issue persists. We’ll continue to monitor the situation on our end.
Posted 1 month ago. Apr 05, 2025 - 13:07 MDT
Update
We’re continuing to work with KBMax/Epicor to get this issue resolved as quickly as possible.
Posted 1 month ago. Apr 05, 2025 - 09:35 MDT
Investigating
We’re aware of an issue with the configurator not loading. Our team is investigating this now.
Posted 1 month ago. Apr 05, 2025 - 08:04 MDT
This incident affected: KBMax (Product Configurator).