AlsoEnergy Status - Modem Heartbeats non-VPN-cloud issue - sites are still up and sending data

Modem Heartbeats non-VPN-cloud issue - sites are still up and sending data

Incident Report for AlsoEnergy

Resolved

The issue has been fixed in the new firewalls.

Posted Mar 08, 2023 - 19:09 PST

Identified

Modem Heartbeats non-VPN-cloud are not reporting for a small set of sites. The sites are up and operating normally, however the heartbeat is not, we should have this repaired shortly.

Posted Mar 08, 2023 - 13:15 PST

This incident affected: PowerTrack US (Modem Heartbeats non-VPN-cloud).