INC144329 Mobile App Remote Deposit Capture Service Disruption

Incident Report for Central 1

Resolved

Please note that the mobile app Remote Deposit Capture (RDC) and Branch Capture feature is back in service. We apologize for the inconvenience this may have caused to your clients. Please contact Support if any other issues arise.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Posted May 29, 2022 - 07:09 PDT

Update

Central 1 teams are engaged and actively troubleshooting. This incident also affects Branch Capture.

An update will be provided by or before May 29th 8 a.m.PT (11 a.m. ET).

Posted May 29, 2022 - 06:47 PDT

Investigating

Please note that we are currently experiencing a service disruption with the mobile app Remote Deposit Capture (RDC) feature . Users may receive a 'Service Not Available' error message after taking both front and back pictures of a cheque and clicking on the continue button. We are actively investigating and an update will be provided by or before May 29th 7 a.m.PT (10 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Posted May 29, 2022 - 05:42 PDT