The SWIFT teams fixed their issue yesterday at 19:30 UTC. While we are still waiting for the root cause analysis from SWIFT we can close this incident as the BankAccount registration is back to a nominal functioning since 20/07 at 19:32 UTC
Posted Jul 21, 2022 - 06:15 UTC
Investigating
You may be experiencing [504] errors again since 16:30 PM UTC. We are investigating the issue.
Posted Jul 20, 2022 - 18:44 UTC
Monitoring
No errors have been identified since 15:10 UTC. The situation seems back to normal.
We are expecting further information from SWIFT on the fix and the root cause.
Posted Jul 20, 2022 - 16:12 UTC
Update
The SWIFT technical team has been acknowledged of the issue and are investigating the issue.
The root cause incident could originally come from SWIFT service, we will get back to you shortly.
Posted Jul 20, 2022 - 13:54 UTC
Update
We are continuing to investigate on this issue. The SWIFT service that manages bank account creation has been contacted.
We keep you updated.
Posted Jul 20, 2022 - 11:50 UTC
Investigating
• Issue: You may be experiencing [504] errors on API call :
POST /users/{0}/bankaccounts/iban (IBAN BankAccount creation)
• Date: Since 08:45 AM UTC
Who is affected: Anyone on the PRODUCTION environment.
We are investigating and will get back to you shortly.
Posted Jul 20, 2022 - 09:52 UTC
This incident affected: Production (Mangopay Production API, SWIFT brick).