Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Posted Nov 20, 2020 - 16:58 PST
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Nov 05, 2020 - 10:32 PST
Update
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Nov 05, 2020 - 10:32 PST
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Query Error, Connection failure Incident Start Time: 04:10 PT November 05, 2020 Incident End Time: 07:47 PT November 05, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes. If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Nov 05, 2020 - 08:11 PST
Update
We are continuing to work towards the resolution of the issue with Snowflake services.