Elevated reporting error rates and data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)
Incident Report for SparkPost
Resolved
This incident has been resolved.
Posted Feb 02, 2021 - 10:51 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 02, 2021 - 10:30 EST
Update
Webhooks delivery has been resolved. We are seeing delayed in data loading for Metrics API
Posted Feb 02, 2021 - 10:26 EST
Update
We are currently working with our service provider to investigate this issue. Thank you for your patience.
Posted Feb 02, 2021 - 10:18 EST
Investigating
Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

Webhooks
Suppressions

Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Feb 02, 2021 - 09:47 EST
This incident affected: Metrics API (Metrics API - USA), Events API (Events API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), and Event Webhook Delivery Service (Event Webhooks - USA).