This incident has been resolved. Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com. An incident summary is being prepared and will be distributed within 24 hours via notification to ClassLink Tenant Administrators.
Posted Aug 17, 2022 - 10:28 EDT
Update
Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com.
Posted Aug 17, 2022 - 09:42 EDT
Monitoring
Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com.
Posted Aug 17, 2022 - 09:41 EDT
Update
ClassLink My Apps is now loading intermittently. We are still resolving the remainder effects of the incident. The teams are currently working to fully restore functionality as quickly as possible.
Posted Aug 17, 2022 - 09:23 EDT
Identified
We identified and resolved an initial issue preventing certain logins into LaunchPad. However, a secondary issue presented itself. We are fully focused on resolving it as soon as possible and, as always, will communicate our findings.
Posted Aug 17, 2022 - 09:02 EDT
Investigating
We have identified an issue with My Apps. Users are landing on an internal server error page after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.