Neighbors Feed Not Loading

Incident Report for Ring.com

Resolved

This issue has been resolved.

Posted Mar 31, 2021 - 01:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2021 - 00:57 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 31, 2021 - 00:46 UTC

Update

We are continuing to investigate this issue.

Posted Mar 31, 2021 - 00:45 UTC

Investigating

We are currently investigating reports of the Neighbors app and the Neighbors feed on the Ring app for all platforms not loading for some users. We have identified the cause and are working to implement a fix as soon as possible. Once resolved, all Neighbors content should load normally again.

Posted Mar 31, 2021 - 00:45 UTC

This incident affected: Ring App (iOS App, Android App).