Core Messaging and Cloud Fax services were experiencing degradation in service.

Incident Report for OpenText

Resolved

Core Messaging and Cloud Fax services were experiencing degradation in service. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802
Posted 1 month ago. May 22, 2025 - 07:52 UTC

Update

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802
Posted 1 month ago. May 22, 2025 - 07:44 UTC

Update

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802
Posted 1 month ago. May 22, 2025 - 06:44 UTC

Update

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802
Posted 1 month ago. May 22, 2025 - 06:03 UTC

Investigating

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802
Posted 1 month ago. May 22, 2025 - 04:50 UTC
This incident affected: Core Messaging US (Core Messaging - Email, Core Messaging - SMS) and Cloud Fax services North America (Fax2Mail, Production Messaging).
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