Degraded chat performance

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted 2 years ago. Sep 12, 2023 - 16:29 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 2 years ago. Sep 12, 2023 - 14:41 PDT

Identified

We're seeing delayed messages again but have identified the cause and are working on resolution now. We'll update as soon as we have more information to share.

Posted 2 years ago. Sep 12, 2023 - 12:06 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 2 years ago. Sep 12, 2023 - 11:09 PDT

Investigating

We're investigating reports that chat messages are delayed and there are issues loading transcripts. We'll update here as we know more.

Posted 2 years ago. Sep 12, 2023 - 10:02 PDT

This incident affected: Operator messages, Transcripts, and Visitor messages.