On 15th November 2020, our monitoring system detected a network issue that had the potential to impact customer access to  the Anaplan platform.

While our engineers investigated the issue, an Incident was raised and posted to Anaplan’s status page per our standard practice.  The network issue was external to Anaplan in the Frankfurt area.  The issue was mitigated due to an automated failover to Anaplan's tertiary ISP which was unaffected.  We closely monitored the incident and observed the network connectivity auto-resolving with no human intervention within 30 minutes.

Please be assured that we are working diligently to improve our systems and processes to mitigate and avoid the impact of these issues and, as always, we thank you for being a valued Anaplan customer.