We have concluded our root cause analysis and have a solution to prevent this issue. Apologies to anyone impacted by this incident.
Posted Feb 09, 2021 - 21:56 MST
Identified
We were successful in restarting the app and identified an issue in our database layer. Our team is continuing to look at the issue to prevent reoccurrence. We will continue to monitor the application in case the same issue occurs while we work on a more permanent solution.
Posted Feb 09, 2021 - 21:12 MST
Update
We are investigating this issue
Posted Feb 09, 2021 - 20:40 MST
Investigating
Athennian's automated tools have detected an issue and has been acknowledged by technical resource on call. We will begin investigating immediately and post updates here as we gather more intelligence on the situation. Thanks for you patience.
Posted Feb 09, 2021 - 20:35 MST
This incident affected: Athennian APP (Canada) and Athennian Website.