Errors when opening the Messenger on iOS

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Apr 22, 2021 - 10:49 UTC

Update

Due to an error, customers on iOS devices may have experienced problems with loading the Messenger. A fix has been implemented, and this issue is now resolved.

Posted Apr 22, 2021 - 10:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 22, 2021 - 10:32 UTC

Investigating

We are currently investigating an issue with the Messenger loading on iOS.

Posted Apr 22, 2021 - 10:02 UTC

This incident affected: Intercom Mobile APIs.