Optus routing outage

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted Jul 05, 2022 - 10:48 AEST

Update

At this time they are performing an in-depth analysis on this issue. We will hopefully have more information to share shortly.

Posted Jul 04, 2022 - 15:11 AEST

Update

We are still working with the provider to investigate this issue.

Posted Jul 04, 2022 - 11:29 AEST

Investigating

We are currently experiencing issues routing via the Optus network. The issue is being escalated to Optus for investigation. Further updates will be provided on the hour.

Posted Jul 04, 2022 - 10:12 AEST

This incident affected: The Hub, REST API (api.messagemedia.com), SMPP (smpp.messagemedia.com), Email To SMS, Inbound System (Webhooks), SFTP Automation, Oceania (Australia / New Zealand), Ecosystems (Shopify, Hubspot, NetSuite), and Legacy APIs (SOAP API (Legacy), HTTP API (Legacy), M4U API (Legacy)).