[PRODUCTION] Disturbance on payments (PSP brick)
Incident Report for Mangopay Api
Resolved
The error rate is back to normal since 10:55 AM UTC. This incident has been resolved.
Posted Jan 17, 2022 - 12:56 UTC
Monitoring
The issue impacts only LCL and CA (Credit Agricole) cardholders. The error rate is slowly getting back to normal since 10:55 AM UTC.
We will keep you informed.
Posted Jan 17, 2022 - 11:07 UTC
Investigating
You may experience "Transactions refused"/ 101199 errors on payments since 9:51 AM UTC.

These disturbances are due to an issue with some acquiring banks.

• Who is affected: Anyone on the PRODUCTION environment.
• Payment types affected:
- All types (Web / Card direct / Preauthorization)
- CB/VISA/MASTERCARD/ & BCMC/ MAESTRO
- EUR & GBP
- All countries

Investigations are ongoing on our PSP and Banking partners, we will keep you informed.
Posted Jan 17, 2022 - 10:31 UTC
This incident affected: Production (PSP brick).