Temporary issue with loading data on Databoards
Incident Report for Databox
Resolved
We have monitored the behavior of Databoards since yesterday and Databoards are loading without delays when adding new Metrics to Databoards or when changing Date Ranges for Metrics.
Posted May 25, 2021 - 08:32 EDT
Monitoring
We found the cause of the issue and implemented another improvement about an hour ago. We'll continue to monitor this over the next few hours.

Adding new Metrics to Databoards and changing Date Ranges for Metrics works as expected now.
Posted May 24, 2021 - 10:09 EDT
Identified
We noticed that the temporary loading delays are present again and have continued working on resolving the issue. We'll post another update soon.
Posted May 24, 2021 - 06:40 EDT
Monitoring
We have resolved the issue and all data has been successfully refreshed. We'll continue to monitor this over the next few hours.
Posted May 24, 2021 - 06:27 EDT
Investigating
We are experiencing temporary loading delays when adding new Metrics to Databoards and when changing Date Ranges for Metrics.

The issue can be identified by seeing missing data on Databoards, inside Advanced Settings and when using Query Builder.

We’re already working on resolving the issue and will post an update soon.
Posted May 24, 2021 - 03:10 EDT
This incident affected: Data & Sync Platform.