Genetec Clearance connectivity issue

Incident Report for Genetec Cloud Products

Resolved

This incident has been resolved.

Posted Apr 01, 2021 - 18:35 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 01, 2021 - 18:32 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 01, 2021 - 18:11 EDT

Identified

An intermittent connectivity issue has been identified to affect specific region. We are actively monitoring the issue and will provide update within an hour.

Posted Apr 01, 2021 - 17:30 EDT

This incident affected: Clearance (US, US Government, Europe, Canada, Australia).