Increased Error Rate in US for Media Services

Incident Report for Mitel CloudLink

Resolved

This incident has been resolved.

Posted Aug 31, 2021 - 18:54 EDT

Monitoring

Our downstream provider has implemented a mitigation strategy for this issue. We are continuing to monitor for full service recovery, however, we are seeing signs of improvement.

Posted Aug 31, 2021 - 16:40 EDT

Identified

We've identified a downstream infrastructure issue that is causing infrastructure instability. We'll continue to work with our provider to resolve this issue.

Posted Aug 31, 2021 - 15:28 EDT

Investigating

We're currently investigating an abnormally high error rate for media services in the US cloud. This may cause difficulties in joining MiTeam Meetings.

Posted Aug 31, 2021 - 15:17 EDT

This incident affected: CloudLink Services (US) (Media).