Systems have remained stable throughout the night. The issue is resolved.
Posted Apr 24, 2021 - 12:29 UTC
Monitoring
European market service statistics have returned to normal levels. Sierra Wireless and our Partner Carrier will closely monitor throughout the night to ensure continued stability.
Posted Apr 23, 2021 - 22:24 UTC
Update
Our Partner Carrier has made changes that have yielded further improvement for European market services and continue in their efforts. Sierra Wireless remains engaged until full recovery is confirmed.
Posted Apr 23, 2021 - 20:21 UTC
Update
North American market services are restored. European market services continue to show slow but gradual improvement. We remain engaged with our Partner Carrier until full recovery is confirmed.
Posted Apr 23, 2021 - 18:23 UTC
Update
Sierra Wireless engineers remain on a technical bridge with our Partner Carrier and will continue as such until full recovery is observed.
Posted Apr 23, 2021 - 16:21 UTC
Update
Gradual improvements continue. We remain engaged with our Partner Carrier until full recovery is confirmed.
Posted Apr 23, 2021 - 14:12 UTC
Update
Sierra Wireless continues to observe a gradual restoration of services. We will continue to work directly with our Partner Carrier until full recover is confirmed.
Posted Apr 23, 2021 - 10:34 UTC
Update
At this time, gradual improvements are being observed, but we will remain engaged with our Partner Carrier until full recovery is confirmed.
Posted Apr 23, 2021 - 07:41 UTC
Update
At this time, gradual improvements are being observed, but we will remain engaged with our Partner Carrier until full recovery is confirmed.
Posted Apr 23, 2021 - 05:12 UTC
Identified
We have identified the cause of the service disruption and are currently working to resolve the issue. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Apr 23, 2021 - 03:16 UTC
Investigating
Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Posted Apr 23, 2021 - 01:51 UTC
This incident affected: SW Essentials3 (Data (NA), Data (EU), SMS, Voice, USSD).