We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5312.
Posted Apr 13, 2022 - 13:01 EDT
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5312.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Apr 13, 2022 - 12:31 EDT
Update
We are continuing to work on a solution to the issue in order to restore services to normal.
At this time the portal is available, but performance may be degraded.
Thank you for your patience while we work to get this issue resolved.
Posted Apr 13, 2022 - 12:07 EDT
Identified
We have identified the cause of the issue and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress.
Thank you for your patience while we work to get this issue resolved.
Posted Apr 13, 2022 - 11:27 EDT
Investigating
We are experiencing a partial outage on our Portal platform.
We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Apr 13, 2022 - 11:19 EDT
This incident affected: Admin Services - Global (Fuze Portal).