The feed indexing delay is resolved. We do apologize for the inconvenience caused.
Thanks and Best Regards, Bloomreach Support Team
Posted Feb 08, 2022 - 21:42 CET
Monitoring
Dear Customer,
Although the issue is resolved, we are currently experiencing a delay in the feed processing. Our team is addressing that right now. We will keep you posted on the status.
Kind regards, Bloomreach Support team
Posted Feb 08, 2022 - 15:41 CET
Update
Dear Customer,
The feed processing challenge is resolved by Engineering. Bloomreach does appreciate your patience and partnership while we worked on this.
Thanks and Best Regards, Bloomreach Support Team
Posted Feb 08, 2022 - 13:27 CET
Update
Dear Customer,
Our team has made progress into the root cause of the incident and is working on mitigation. We now see reduced errors with the service involved, but the resolution is still in progress.
We will keep you posted on further developments.
Kind regards, Bloomreach Support team
Posted Feb 08, 2022 - 10:53 CET
Investigating
Dear Customer,
We are currently experiencing a delay in the feed processing. Our teams are busy investigating the situation and mitigating it as soon as possible.
The anticipated time for resolution is about 4 hours.
We apologize for the inconvenience caused. We will keep you informed on an hourly basis.