Bazaarvoice Status - Degradation - Bulk Feeds, DCE, and SEO

Degradation - Bulk Feeds, DCE, and SEO

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has identified the root cause of the issue and implemented a fix for the issue which allowed for all feeds to be generated and delivered within SLA on 09/21.

No further delay expected for 09/22.

NEXT UPDATE:
This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Posted Sep 22, 2021 - 08:12 CDT

Investigating

Bazaarvoice has identified an issue that is causing a degradation of Bulk Feeds, DCE, and SEO. Expect delayed data delivery for 09/21 - 09/22. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1038]

NEXT UPDATE:
Wednesday September 22th, 2021 by 12 pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Sep 21, 2021 - 16:08 CDT

This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).