This incident has been resolved. We have confirmed that fix has solved underlying error and all checks can be properly accessed on the dashboard. Thank you for your patience.
Posted May 19, 2021 - 18:11 UTC
Monitoring
This issue has been resolved. You should now see the correct status for checks on the dashboard. We'll keep on monitoring to ensure that incident is solved.
Posted May 19, 2021 - 16:19 UTC
Update
We are continuing to apply a fix for this issue and expect to complete within the hour for EU. Next update at 5pm GMT+1.
Posted May 19, 2021 - 15:11 UTC
Update
We are continuing to apply a fix for this issue. US/CA environments are fully updated. Next update at 3pm GMT+1.
Posted May 19, 2021 - 13:00 UTC
Update
We are in the process of applying a fix for this issue, older dashboard status should start to reflect the correct statuses as the fix is applied. New checks do not have this issue and should reflect the correct status. Next update at 2pm GMT+1
Posted May 19, 2021 - 11:58 UTC
Update
We are continuing to work on a fix for this issue, our next update will be at 1pm GMT+1.
Posted May 19, 2021 - 11:05 UTC
Identified
We have identified an issue where dashboard statuses do not actually reflect the current status of a check. A short term workaround is to click on the check to view the current status. The API is unaffected by this issue. We are in the process of rolling out a fix and will update at 12pm.
Posted May 19, 2021 - 10:23 UTC
This incident affected: Europe (onfido.com) (Dashboard), USA (us.onfido.com) (Dashboard), and Canada (ca.onfido.com) (Dashboard).