Amazon Web Services Experiencing Major Network Issues

Incident Report for Clever

Resolved

Amazon Web Services has resolved this issue, and everything is back to normal.

Posted Dec 15, 2021 - 08:26 PST

Identified

Our service provider, Amazon Web Services, is currently experiencing major networking issues. This is impacting some users' ability to access the Clever Dashboard and Portal, phone support, and other services. We are working to route Clever Dashboard and Portal traffic around the impacted services. We will provide updates as they become available.

Posted Dec 15, 2021 - 07:53 PST

Investigating

We are currently experiencing an issue with our phone system that is preventing our support team from being able to answer phone calls. We are monitoring the issue and will provide regular status updates as they become available. In the meantime, please submit a ticket through our help center at support.clever.com.

Posted Dec 15, 2021 - 07:35 PST

This incident affected: Support.