Currently there is an issue which is intermittently causing declines for transaction authorizations with one of our vendors.

Incident Report for Stax Payments

Resolved

This incident has been resolved.

Posted Jan 25, 2023 - 13:10 EST

Monitoring

Our vendor resolved the internal network issue to restore service. We will continue to monitor the processing environment for stability

Posted Jan 25, 2023 - 12:09 EST

Identified

Our vendor has identified an internal network issue and their technical resources are continuing to work to resolve as quickly as possible. We will continue to provide updates as they become available.

Posted Jan 25, 2023 - 11:24 EST

Investigating

Our vendor is working on identifying and resolving the issue. We will provide updates as they become available.

Posted Jan 25, 2023 - 09:58 EST