All Iterable services are fully recovered as of 4:28 PM PT, and this incident is resolved. Any failed API calls made between 11:54 AM PT and 4:28 PM PT will need to be retried, if there is not retry logic already in place. For questions, please reach out to Support.
Posted Jun 13, 2023 - 16:45 PDT
Update
The Engineering team continues to monitor our systems as we work towards full recovery. Customers may still be experiencing some sporadic API errors and delays on data ingestion from our 3rd party integrations. Next update by 4:45pm PT.
Posted Jun 13, 2023 - 15:40 PDT
Monitoring
Fixes have been implemented by AWS and we are starting to see our systems recover. Customers may still experience some sporadic API errors and delays on data ingestion from our 3rd party integrations as the system recovers. During the impacted period customers may also have experienced campaign send time optimization and channel optimization failures. We will continue to monitor and work with our AWS partner to make sure no further issues occur and recovery is complete. Next update will be at 3:30 PM PST or sooner.
Posted Jun 13, 2023 - 14:32 PDT
Investigating
Beginning at approximately 11:54 AM PST multiple API endpoints are seeing an increase in 5xx errors due to an AWS US-East-1 outage. This is also impacting multiple integration connections within our system as well. Our team is continuing investigating and working with our vendor on mitigation steps. Next update at 2:30 PM PST or sooner
Posted Jun 13, 2023 - 13:29 PDT
This incident affected: Global API, Global System Webhooks, and Global Partner Webhooks.