Update: The BigCommerece team is still working on restoring the access and for further updates, you may refer to the BIgCommerce status page https://status.bigcommerce.com/. AfterShip services tied to BigCommerce will recover as soon as the issue is fixed by BigCommerce.
Posted Dec 06, 2022 - 02:00 EST
Update
Update - The BigCommerce engineering team is continuously working to restore all access.
Posted Dec 06, 2022 - 00:14 EST
Update
Update - The engineering team is continuously working to restore all access.
Posted Dec 05, 2022 - 07:10 EST
Investigating
The BigCommerce platform is down since Dec 04, 2022 - 16:38 CST, with some stores responding to errors, which may affect the following App.
AfterShip: Order sync delay without losing orders. Postmen: Order sync delay, and tracking information writeback failure. Automizely Feed: Order and product synchronization rewrites may fail, affecting normal functionality. AfterShip Returns Center: Order sync delay, order writeback failure.