Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Messaging Insights Show Incorrect Aggregations
Incident
Report for Twilio
Resolved
The incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS have been resolved and Programmable Messaging Insights are operating normally at this time.
Monitoring
The insights reports in the "OTP conversions" tab in Programmable Messaging are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to address the incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are continuing to address the incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. The "Reponses" tab has been fixed. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are addressing the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
We are addressing the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).