The issue has now been mitigated by the third-party downstream provider. We are continuing to monitor closely to ensure the issue has been fully resolved.
Reported Start Time: 07:47 GMT 22 January 2025 Reported End Time: 17:48 GMT 22 January 2025
Next Update: As status changes.
Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Posted 6 months ago. Jan 22, 2025 - 14:36 EST
Identified
Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.
Impacted ACS URL: maybankcardsmsos.maybank.com.my
Reported Start Time: 07:47 GMT 22 January 2025
Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.
Cardinal engineers are currently engaging the Card Networks and the ACS provider.
Next Update: 60 minutes or as the current status changes.
Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Posted 6 months ago. Jan 22, 2025 - 13:25 EST
This incident affected: Cardinal Consumer Authentication (3DS), Cardinal API, and Cardinal Hybrid API.