Postmortem
This outage was caused by a general Azure Front Door incident, which impacted multiple Azure customers, including AskCody.
The official Service Issue Summary from Microsoft with tracking ID 2NX3-NC0 has the following Preliminary Root Cause: “We determined a recent configuration change made for a subset of customers broke the default DNS resolution for Azure Front Door standard and premium SKU customers.” To mitigate, Microsoft rolled back the configuration change.
We expect a full Root Cause Analysis to be available from Microsoft within a week and will provide an update by then.
Posted Jun 09, 2022 - 09:12 CEST
Resolved
This incident has been resolved.
Posted Jun 08, 2022 - 21:53 CEST
Monitoring
The platform is reachable again. We are monitoring the situation closely.
Posted Jun 08, 2022 - 21:09 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 08, 2022 - 20:50 CEST
Update
We are continuing to investigate this issue. At this time, it appears that the outage is only affecting a subset of locations worldwide, we will update when we know more.
Posted Jun 08, 2022 - 20:40 CEST
Investigating
We are currently investigating this issue.
Posted Jun 08, 2022 - 20:34 CEST
This incident affected: Visitor Management (Europe) (Outlook Add-in, Visitor Management Portal, Check-in kiosk), Meeting Services (Europe) (Outlook Add-in, Meeting Services Portal, Meeting Services Finance API), Room Booking (Europe) (Outlook Add-in, Room Management Portal, Meeting Dashboards, Room Displays, Workplace Central, Mobile App (iOS), Mobile App (Android)), Workplace Insights (Europe) (Power BI Dashboard, Data Collection), Visitor Management (North America) (Outlook Add-in, Visitor Management Portal, Check-in kiosk), Meeting Services (North America) (Outlook Add-in, Meeting Services Portal, Meeting Services Finance API), Room Booking (North America) (Outlook Add-in, Room Management Portal, Meeting Dashboards, Room Displays, Workplace Central, Mobile App (iOS), Mobile App (Android)), Workplace Insights (North America) (Power BI Dashboard, Data Collection), Infrastructure (Europe) (Exchange Integration, Calendar Notification Service, AskCody Active Directory Forwarding Service, Azure AD Integration), and Infrastructure (North America) (Exchange Integration, Calendar Notification Service, AskCody Active Directory Forwarding Service, Azure AD integration).