Application Outage

Incident Report for ReadMe

Resolved

This incident has been resolved.

Posted Apr 06, 2023 - 16:15 PDT

Monitoring

Our application is back up and our response times are recovering. We're continue to monitor this.

Posted Apr 06, 2023 - 15:00 PDT

Investigating

This appears to be an upstream provider issue. We are continuing to investigate.

Posted Apr 06, 2023 - 14:51 PDT

Identified

A configuration change was made around 2:36pm PT that we believe took our main application down. We are in the process of reverting that change.

Posted Apr 06, 2023 - 14:43 PDT

This incident affected: ReadMe Hubs, ReadMe Knowledge Base, Admin Dashboard and Upstream Providers (Heroku).