Intermittent inbound office 365 emails queued

Incident Report for SMX Secure Cloud Solutions

Resolved

The SMX Filtering platform is no longer being rate-limited, and this incident is now resolved.

Posted Oct 07, 2021 - 19:15 NZDT

Update

We are continuing to monitor for any further issues.

Posted Oct 07, 2021 - 16:29 NZDT

Monitoring

We are aware of delayed delivery of inbound mail for SMX customers on Microsoft 365, due to Microsoft rate-limiting of SMX IP addresses. We have moved mail delivery to an alternative delivery address until the rate-limiting issue has been resolved. Any mail queued for delivery against Microsoft 365 has now been delivered.

Posted Oct 07, 2021 - 12:11 NZDT

Identified

Currently some inbound emails for Office 365 are being queued .There will be a delays in receiving emails. We are investigating the cause of this at present.

Posted Oct 07, 2021 - 11:51 NZDT

This incident affected: Mail Filtering.