We’ve resolved the issue causing pending payments, login issues, and delays with other items publishing in-app. All payments should have completed on their own. If a payment failed, you can now retry it.
Posted May 07, 2021 - 17:54 PDT
Update
We're continuing to work on the connection issues from this afternoon, affecting payments, logging in, and items updating in-app. Pending payments do not need to be re-sent at this time, and you should see an update in-app soon. Updates will continue be shared here.
Posted May 07, 2021 - 16:27 PDT
Monitoring
Our team is making progress on the connection issues some customers have been seeing. Please do not retry any pending payments at this time while we work through anything that was affected. You should see an update in-app shortly, and we'll also share updates here.
Posted May 07, 2021 - 14:37 PDT
Investigating
We're aware of some connection issues and are investigating. If a payment is pending, please do not re-attempt at this time.
We'll be back with an update as soon as possible.
Posted May 07, 2021 - 13:34 PDT
This incident affected: Send & Receive Money, Cash App Card, Direct Deposit, Settings, and In-App Alert.