All pending outbound payments have been processed.
Inbound payments will arrive if the payer's bank resubmits them or the payer resubmits them.
Please reach us via the usual channels if you have any questions.
Posted Oct 13, 2022 - 13:37 AEDT
Update
Thanks for contacting Azupay Support.
Firstly, please ensure you subscribe to our status page.
The Fast Payment system in Australia had an outage from approximately 7pm AEDT on 12/10/22 to 2.30am AEDT on 13/10/22.
The Reserve Bank of Australia has advised that their settlement service has been restored as of 2.30am. There remains a significant number of transactions that were submitted during the period described above that are in a pending status and will be processed throughout the next 48hrs.
Azupay will retry all outbound payments that are in a pending status. Azupay is aiming to complete these retries today. We will provide regular updates and advise if this changes via the status page.
For payments made or expected to be received during this period – please consider the following:
* It is recommended that you should not resubmit outbound payments that were submitted during the period that are in a pending status and/or not settled. * For inbound payments, there are the following dependency: * The initiating bank retrying the affected payments.
Should you receive contact from your customers, it is advised they do not resubmit payments unless payments previously attempted have been returned to their account.
Posted Oct 13, 2022 - 11:55 AEDT
Monitoring
The industry-wide NPP outage has now been resolved.
Some inbound payments are now being received but at a much reduced rate than normal.
Outbound payments have been restored by our NPP service provider but will take longer than usual to transition to SETTLED status.
Updates will be posted here as we receive further information. We appreciate your patience.
Posted Oct 13, 2022 - 02:44 AEDT
Update
The industry-wide NPP outage remains unresolved and work is continuing to restore the service.
Some inbound payments are now being received but at a much reduced rate than normal.
Outbound payments have been suspended by our NPP service provider until the issue is resolve and clients will receive 500 - Service Unavailable errors on the Payment API until further notice.
Updates will be posted here as we receive further information. We appreciate your patience.
Posted Oct 13, 2022 - 01:49 AEDT
Update
We have been advised that the issue is across the NPP network. It's therefore affecting multiple banks. More updates will be provided as and when they become available.
Posted Oct 12, 2022 - 22:50 AEDT
Update
We are continuing to await further updates from our supplier. We thank you for your patience.
Posted Oct 12, 2022 - 22:18 AEDT
Update
This issue is also affecting settlement of outbound payments. Your attempts to make outbound payments may be met with a PENDING status for an extended period of time.
Posted Oct 12, 2022 - 21:34 AEDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 12, 2022 - 21:25 AEDT
Identified
There are currently delays of at least 90 minutes receiving payments to PayID's created via Azupay. The issue appears to be upstream from us and we are investigating with our suppliers to identify the root cause.