Global incident on Aircall systems
Incident Report for Aircall
Resolved
This incident has been resolved.
Posted Jun 22, 2021 - 08:07 UTC
Monitoring
The fix has been implemented and we're monitoring the recovery
Posted Jun 22, 2021 - 07:58 UTC
Update
We identified a configuration issue on a core infrastructure component and are applying a fix
Posted Jun 22, 2021 - 07:41 UTC
Identified
We are still experiencing random issues on the phone application
Posted Jun 22, 2021 - 07:33 UTC
Monitoring
The fix has been implemented and we're monitoring the recovery
Posted Jun 22, 2021 - 06:52 UTC
Identified
The issue has been identified on a database cluster and we're now following the remediation procedure
Posted Jun 22, 2021 - 06:40 UTC
Investigating
We're investigating a database issue impacting the availability of our systems and impacting inbound/outbound calls
Posted Jun 22, 2021 - 06:33 UTC
This incident affected: Aircall Apps, Admin Dashboard, Inbound calls, and Outbound calls.